Frequently Asked Questions

We have a standard procedure of handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes.

We provide the SRS documentation to the client. The code will have comments to facilitate easy comprehension. Our documentation is comprehensive and self-explanatory.

This clause is covered in the IP contract, and NDA is also signed between us and the customer specifying the same. In addition, we audit our processes and train employees on a regular basis. These efforts ensure that our customers' intellectual property is always secure.

We’ll be more than happy to help you with that. Beginning with a UX Audit (if applicable) through improving your system architecture and adding new features.

Of course! We are always happy to improve, upgrade and further develop our work.

Not at all! We want you to be sure you'll receive the product you desire. From the planning stage to each finished version, we invite you to evaluate and improve our work. Our philosophy is to work with the client, not merely finish given tasks. We are always ready to listen and communicate.

Yes, we have worked with highly regulated software solutions for pharma companies and we are subject to periodic audits of our process and project executions. Only information related to the client's project would be disclosed during any such audit.

We always focus on client success and maintain full transparency. We are always happy to work with client's internal or third party auditor to make the project better.

As per our Master Services Agreement the code and all the intellectual property belongs to the client.

Once the application is finished and released, we start providing support and maintenance services if no active development is planned. The detailed terms and conditions of such services are discussed, noted and stated in an additional Statement of Work. Also, we can provide some training and knowledge transfer service to the internal team. We have been making our company and its philosophy on building long-term relationships with companies.

No, we offer time and material pricing model which helps client to pay for work which is done every billing cycle(15/30 days).

We mostly use Agile methodologies in our work - Scrum and Kanban. They are the most popular and proved-to-be-effective in all software development projects. We believe these methodologies allow our clients to be active participants in the software development process, staying updated about the progress and having an opportunity to provide their feedback at any stage.

Yes, Cloudester signs a Non-Disclosure Agreement before any software solution development discussion. Also, an NDA is an integral part of the Master Services Agreements we sign with clients.

Cloudester is able and has necessary experience in scaling and managing the software development teams. We have the required processes setup that allow us to grow the teams rapidly, including the processes of hiring, onboarding, knowledge transfer, resource management and more.

Cloudester is a team of experienced managers, analysts, designers, developers and QA engineers that have developed many different applications, from MVPs to enterprise software solutions. We have developed more than 120+ custom web and mobile apps for more than 50 clients since 2011.

The proper way to develop any software is to create a blueprint for your vision. We have a comprehensive discovery process during which our Business Analysts work with you to define your business goals, software requirements, technical feasibility and a detailed execution plan. This phase helps the client and the developers to be on same page on what the products needs to achieve. Please connect for a consulting session with us.

We take TDD approch. Test Driven Development (TDD) is a software development approach in which test cases are developed to specify and validate what the code will do. In simple terms, test cases for each functionality are created and tested first and if the test fails then the new code is written in order to pass the test and making code simple and bug-free. In addition to that our Business Analysts document each and every feature and check the application in every sprint to ensure the acceptance criteria is met and followed in the final product. Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

We define the best technological stack for each project/product depending on business requirements and plans. In general, our core stack is the following: Backend: .NET, NodeJS, Java, Python, Laravel, CodeIgniter Frontend: React.js, Angular.js, Vue.js, and more. Databases: MySQL, PostgreSQL, MongoDB, SQL Server Server side: Apache, Nginx, IIS etc Infrastructure: AWS, Azure

Software development cost may vary depending on various factors, including but not limited to:

• a scale of your application idea (e.g. is it an simple two-pages website or a huge enterprise-level software)
• innovations required (will it require some extra research and development, inventions, etc or use the well-know tech stack)
• tentative timelines for the launch
• clarity of requirements

‍ Each application idea is unique and many factors will influence the cost of its implementation. We do not want to give you a random estimate, instead we want to provide you with the best quality value within your budget. Please connect for a consulting session with us.

Below are some of main reasons why we would fit your project and for you to work with us:

• We always respect client's budget. We always try to deliver best quality product in given time and budget.
• We have a pre-defined process for customers who are developing software project for the first time. We try to educate them on how the software development process works and how we try to alleviate the common industry problems
• We have a pre-defined process for customers who have prior experience in software development project too. We discuss with client about their previous challenges with other IT vendors and try to alleviate the issues they faced with Cloudester
• Our team has a vast and multi-domain experience of 10+ years working with startups to Fortune 500 companies and we keep improving ourselves and don't repeat same mistakes again and again. To achieve this we have Standard Operating Procedures(SOP) defined internally for each activity of our company that our team is following
• We have a proven and robust framework defined for each technology stack that we execute our projects on and our code review process helps us to maintain the quality of code
• We always suggest Test Driven Development(TDD) approach for our client's project to ensure best quality and minimize regression testing efforts to have a stable & flexible product
• We have a rigorous interview process for our hirings and a training program for new employees to ensure the skill levels of the team are fit for the projects
• We believe in being fully transparent with the clients in terms of budgets, timelines and overall execution by having multiple communication channels to ensure there are no surprises for the client.

There are several other reasons why we are a good fit, please feel free to connect with us.

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