2011
Founded
Year
50+
Achieved
Awards
98%
Clients Retention
100+
Core
Team
120+
Projects Implemented
40%
Business Efficiency with AI
Why Choose Cloudester as Your CRM Consulting Company
-
More than 14 years of hands-on experience implementing and optimizing CRM solutions.
-
A skilled team of over 80 engineers, analysts, and consultants who understand real operational challenges.
-
Clear guidance for choosing the right CRM platform based on goals, budget, and internal workflows.
-
Strong expertise in CRM migration and data cleanup to ensure accurate and reliable information.
-
Tailored configurations that match how teams actually work.
-
Use of leading tools and technologies such as Salesforce, HubSpot, Zoho, Dynamics, custom CRM frameworks, and modern automation tools.
-
A focus on security and data integrity at every stage of the CRM lifecycle.
-
Practical training and onboarding support that helps teams adopt the CRM faster.
-
Transparent communication and steady support throughout the project.
Our CRM Consulting Services
Effective CRM consulting services help organizations build a system that improves customer understanding, automates routine work, and keeps information accurate across teams. With the right guidance, businesses gain clearer insights, faster workflows, and a more connected customer experience.
-
CRM Selection Support
Cloudester helps identify the CRM platform that fits both current and future needs.
- Comparison of top CRM systems based on goals, budget, and workflow.
- Clear recommendations that reduce risk and prevent costly tool mismatch.
-
CRM Implementation Guidance
A structured CRM setup ensures teams get a system that works from day one.
- Workflows and data structures planned around real business operations.
- Custom or prebuilt features configured to keep information connected and easy to access.
-
Custom CRM Consulting
- When off-the-shelf tools fall short, tailored CRM plans help meet unique operational needs.
- Functional modules designed to fit exact processes and user roles.
- A unified system that eliminates gaps and supports long-term scalability.
-
CRM Migration Services
Cloudester provides secure and organized migration support when shifting to a better CRM.
- Clean and accurate data transfer with minimal downtime.
- Seamless transition that improves reporting and customer profiling.
-
CRM Improvement Support
Existing CRMs often need fine-tuning to deliver their full value.
- Fixing outdated workflows, slow features, or unused modules.
- Unlocking capabilities that improve efficiency and reduce manual work.
-
CRM Consolidation Solutions
Organizations with multiple CRMs gain clarity and consistency through consolidation.
- Merging data and processes into one reliable enterprise-wide system.
- Removing duplicates and cleaning legacy data for better decision making.
CRM Solutions Designed for Your Industry Needs
Every industry handles customer data, communication, and operations differently. Cloudester tailors CRM consulting services to match the specific workflows, compliance needs, and customer expectations of each sector. This helps teams work more confidently and maintain accurate, secure information.
-
Healthcare CRM
Healthcare organizations require strong data protection and smooth patient communication.
- CRM setups aligned with compliance standards for secure patient information management.
- Tools that support patient tracking, follow-ups, and care coordination.
-
Banking CRM
Financial institutions need trusted systems that protect sensitive client data.
- CRM strategies with encryption, controlled access, and real-time security monitoring.
- Structured workflows to simplify client onboarding, service requests, and document handling.
-
Retail CRM
Retail success depends on understanding shifting customer behavior and preferences.
- CRM integration with multiple touchpoints to capture detailed shopper insights.
- Features that support personalized offers and improved customer engagement.
-
Manufacturing CRM
Manufacturers benefit from clear communication between field teams, customers, and partners.
- Mobile-friendly CRM tools for on-site tasks, negotiations, and service updates.
- Centralized data to streamline production planning and order management.
-
Ecommerce CRM
Online businesses need fast, accurate data to target customers effectively.
- CRM systems linked with analytics tools to track user behavior and buying patterns.
- Features that support remarketing, segmented campaigns, and automated communication.
-
Accounting CRM
Accounting teams require organized processes for billing, documentation, and reporting.
- Tools that simplify invoice tracking, payment status monitoring, and client communication.
- Document management features to keep financial records organized and easy to retrieve.
Awards






















Certification
Three Core Elements Every CRM Should Include
Strong CRM consulting services aim to build a system that supports long-term customer relationships and improves business performance. Cloudester structures each CRM around three essential components that help teams operate smoothly, collaborate better, and make informed decisions.
-
Operational Component
This component helps reduce manual work and keeps everyday tasks running smoothly.
- Automated workflows, reminders, and notifications that save time.
- Ready-to-use templates and guided steps that support consistent communication.
-
Collaborative Component
A CRM should help teams work together without confusion or scattered information.
- A shared space that brings customer data, chats, and activity updates into one place.
- Easy collaboration across departments for deals, tasks, and internal ideas.
-
Analytical Component
Clear insights help teams act faster and plan smarter.
- Tools that turn raw information into useful reports, trends, and predictions.
- Customer segmentation and performance analytics that support smarter decisions.
A CRM Consulting Process Built for Clarity and Results
Cloudester follows a structured approach that keeps the entire CRM journey predictable, transparent, and aligned with business goals. Each stage focuses on reducing risks, improving accuracy, and creating a CRM that supports long-term growth.
Discovery and Planning Phase
This phase focuses on understanding current workflows, user challenges, and system gaps. Cloudester defines goals, required features, and access levels while evaluating suitable CRM platforms. A clear integration and data flow plan is created to guide the next steps.
Readiness and Preparation Phase
Cloudester prepares the project roadmap by estimating timelines, reviewing data quality, and addressing risks. The implementation team is assembled, and a user onboarding strategy is outlined to make future adoption easier.
Build and Configuration Phase
During this stage, the CRM is configured according to real operational needs. Custom features are added, integrations are built, and customer data is migrated with care. The full system is tested for performance, security, and usability.
Launch and Continuous Support Phase
After deployment, Cloudester supports teams through training and performance reviews. Adoption is monitored, and improvements are planned to help the CRM evolve with ongoing business needs.
Explore more our Consulting Services
Principles That Guide Effective CRM Consulting
-
Technology Can Solve Core Business Challenges
- CRM systems play a major role in removing manual work, improving communication, and supporting smarter decisions.
- When teams use the right tools, results become easier to achieve.
- Organizations often see stronger engagement, better sales outcomes, and faster response times because their processes run on a structured, reliable system.
-
Strong Results Come From Working Together
- The best CRM outcomes happen when internal teams and consultants move in the same direction.
- Cloudester brings technical expertise while in-house teams bring practical knowledge of how work truly happens.
- When both sides collaborate, improvements become sustainable, adoption increases, and the CRM delivers real value across the business.
Our Technology Stack
AI Development Services
Python
.NET Core
Java
AI Development Tools
Jupyter / Anaconda
Colab
Kaggle
Cloud Computing Platforms
AWS
Azure
Google Cloud
DevOps
Synk
JFrog
Jenkins
Frameworks / Libraries
Tensor Flow
PyTorch
Keras
Data Storage & Visualization
Big Query
Power BI
Tableau
Key Outcomes Cloudester’s CRM Consulting Helps Achieve
Effective CRM consulting services aim to deliver measurable improvements across sales, marketing, and customer experience. Cloudester focuses on creating a CRM setup that supports both short-term gains and long-term growth.
-
Higher Lead Generation
A well-designed CRM helps expand reach, organize inquiries, and bring in more qualified leads.
-
Better Lead Conversion
Personalized communication and accurate forecasting support stronger conversion results.
-
Growth in Deal Value
Improved customer insights make cross-selling and upselling more natural and effective.
-
Stronger Team Collaboration
With all customer information in one place, teams work with more clarity and fewer delays.
-
Increase in Marketing ROI
Automated workflows and targeted messaging help marketing teams get more value from each campaign.
-
Higher Customer Lifetime Value
Consistent engagement and loyalty tracking help build long-term, profitable customer relationships.
Start a conversation by filling the form
Build your top-notch AI product using our in-depth experience. We should discuss your project.
FAQs about CRM Consulting Services
Cloudester brings years of technical and industry experience that helps businesses set up, improve, or replace their CRM in a structured and practical way.
The team reviews goals, workflows, user needs, and data requirements to recommend a CRM that fits both current operations and long-term growth plans.
They usually cover CRM selection, system design, customization, data migration, integration, training, and ongoing optimization based on business needs.
The timeline depends on the size of the business, the amount of customization required, and whether migration is involved. Smaller projects can take a few weeks, while larger ones may take longer.
Yes, a well-structured CRM supports better lead management, targeted messaging, accurate forecasting, and automated workflows that strengthen both sales and marketing outcomes.
Absolutely. Many organizations benefit from improving configurations, fixing data issues, or adding new features when their current CRM is not delivering expected results.
Healthcare, finance, retail, manufacturing, ecommerce, and professional services all benefit from CRM consulting because each industry has specific workflows and data needs.
Yes. A well-designed CRM automates routine tasks, centralizes information, and creates smoother workflows that save time across departments.
Most CRM consulting services include integration with tools like email platforms, marketing systems, accounting software, and customer touchpoints to keep information consistent.
After launch, consultants provide training, review adoption levels, measure results against the original goals, and recommend improvements for long-term success.
We provide the SRS documentation to the client. The code will have comments to facilitate easy comprehension. Our documentation is comprehensive and self-explanatory.
Yes, Cloudester signs a Non-Disclosure Agreement before any software solution development discussion. Also, an NDA is an integral part of the Master Services Agreements we sign with clients.
This clause is covered in the IP contract, and NDA is also signed between us and the customer specifying the same. In addition, we audit our processes and train employees on a regular basis. These efforts ensure that our customers' intellectual property is always secure.