App Support and Maintenance Services

• We ensure stability, performance and security for all your web systems.
• Our full-stack support covers both internal and customer-facing applications.

• Dedicated maintenance for all major platforms including AWS Azure and GCP.
• Seamless management of cloud environments and third-party SaaS integrations.

• Expert administration and optimization for SQL NoSQL and other core data systems.
• We focus on data integrity performance tuning and reliable backup strategies.

• Continuous updates bug fixes and platform compatibility for all devices.
• Reliable support for both native and cross-platform mobile applications.

• Specialized maintenance for the unique performance and hardware needs of spatial computing.
• We ensure the stability of complex 3D environments and custom integrations.

• Reliable application support for all critical Windows Linux and macOS programs.
• We extend the lifespan and functionality of your core legacy systems.

• We prepare guiding materials for users and maintain a convenient knowledge base.
• This proactive L0 support reduces the need for higher-level L1, L2, and L3 services.
• The pricing model is fixed-price, where you pay a set fee for these services.

• We receive and register requests, prioritize them, and resolve basic user issues in under 10 minutes.
• This service ensures the efficient execution of standard operating procedures and ITSM processes.
• Pricing is price-per-ticket, where you pay based on the volume of tickets resolved.

• We administer the application environment, optimize software, and manage logs for root cause analysis in less than 8 hours.
• We define the L2 ticket cost and track the maximum activities included in the resolution.
• The pricing model is price-per-ticket, defined by the number of tickets we resolve monthly.

• We handle identifying and fixing complex issues, working directly with the source code and database.
• This includes rolling out the most comprehensive patches and prompt customizations to resolve issues.
• Pricing is a monthly subscription fee providing continuous L3 support at a reduced hourly rate.

• We focus on updating existing features, developing new modules, and integrating new features based on user feedback.
• Activities include feasibility studies, ROI calculation, and application re-architecting and modernization.
• The pricing model is T&M (Time and Material), where we charge for actual effort and send the invoice at the end of the month.

• We provide 24/7 security monitoring, regular audits, incident troubleshooting, and vulnerability diagnostics.
• Our team develops security patches, performs penetration testing, and conducts stress testing against DDoS attacks.
• This service is provided via a monthly subscription fee, charged at a reduced rate.

• This service involves 24/7 app performance monitoring to detect and resolve noticeable trends and performance bottlenecks.
• We perform regular app performance and usability testing, along with continuous maintenance for efficient scaling and optimization.
• The pricing model is T&M (Time and Material), where we charge for actual effort and send the invoice at the end of the month.

• We ensure regular review and compliance with regulations like HIPAA, GDPR, PCI DSS, and GLBA.
• Our team facilitates achieving each compliance renewal and applies proactive suggestions for compliance updates.
• This service is provided via a monthly subscription fee, charged at a reduced rate for maintenance services.

• We apply the Infrastructure as Code (IaC) approach for consistent environments.
• Our team sets up and maintains all your continuous integration and continuous delivery pipelines.
• This ensures automated test and update deployment for faster release cycles.

• We create a migration strategy and plan tailored specifically to your application needs.
• This includes expert cloud infrastructure configuration for optimal performance.
• We provide cloud-specific knowledge transfer after your application migration is complete.

• Our service involves continuous examination of your cloud environment to identify any deficiencies.
• We focus on resource consumption optimization to help you reduce overall cloud costs.
• This offers flexible on-demand cloud resource management to match fluctuating needs.

• We provide continuous analysis and management of your entire IT infrastructure.
• This covers managing servers, network, cloud, and on-premises data centers.
• We offer 24/7 monitoring to proactively avoid any costly downtime.

Goal: Long-Term Stability & Evolution

• Focuses on the regular activities to keep the app stable and operating smoothly.
• Bug fixing and security compliance monitoring.
• App scaling and upgrading with new features.
• Aligns the application with evolving business needs.

Goal: User Satisfaction & Immediate Issue Resolution

• Primarily assists end users in smooth app utilization.
• Covers troubleshooting and incident management.
• Focuses on user education and UX improvement.
• Aims to enhance overall app user satisfaction.

• We track First Response Time (FRT) and the Resolution Rate (RR).
• Key metrics include the Mean Time to Recovery (MTTR) and Net Promoter Score (NPS).
• We also measure the final User Satisfaction Score to gauge success.

• We track Application Availability uptime against the agreed SLA and service interruptions.
• Metrics cover the number of implemented change requests and changes in the backlog.
• We analyze the Earned Value of maintenance activity against the planned budget.

• This model is best suited for L1 and L2 application support activities.
• We define the ticket cost upfront based on the volume of incidents we resolve monthly.
• You get charged solely on the volume of incidents resolved each month.

• This fee is ideal for continuous L3 support for minor functional changes and defect fixes.
• You pay in advance for a block of continuous support hours at a reduced hourly rate.
• This guarantees ongoing application support and budget predictability.

• This is used for application evolution, including substantial changes and adding new functionality.
• It involves hourly billing with an optional cap to manage the project scope.
• You receive an end-of-the-month invoice based on the actual hours or efforts reported.

• This option is designed for long-term cooperation with miscellaneous support and maintenance services.
• It allows you to combine different pricing models to best fit your full service suite.
• A common mix is a fixed monthly fee plus Time & Material for evolution work.