Boosting Order Fulfillment Speed by 35% with Expert App Testing

The most well-known chain nationwide, Delicious Eats, required food service app testing reliability. The app they used for ordering had intermittent problems during the peak hours of dinner, leading to revenue loss and a low customer retention rate. They wanted to guarantee an unbeatable experience on the entire mobile platform. Cloudester software development firm was engaged to provide a comprehensive, high-quality assurance of their system.

The Challenge

The client’s mobile app crashed in four percent of user sessions. Payment processing integration was not consistent, especially when using third-party wallets. KDS (KDS) sync was slow and caused delays of up to 15 minutes in preparing orders. The client urgently required improvements in performance and functionality to help support their anticipated 50 new store openings.

Goals & Objectives

The goal was to attain unbeatable food service app testing reliability. We set a goal to reduce app crashes by a minimum of 1. Another objective was to increase the speed of processing orders by 30 seconds. We had to ensure the KDS information was updated in real time within one second of placing an order. Tests on load had to verify the system’s capability to handle 5,000 simultaneous users.

Our Approach

We concentrated on thorough compatibility and usability testing across various devices. A rigorous performance testing process simulates high-volume order scenarios. We carried out deep-dive API tests on all loyalty and payment integrations. Cloudester created a separate automated test suite that covered all the critical customer journeys, including navigation through menus, personalization, and checkout.

Key Features

The project included advanced geolocation testing to ensure precise delivery estimates. Security testing was conducted to ensure PCI conformity for every customer’s information. We emphasized accessibility testing to ensure that we meet ADA standards. The new automated suite offered the most robust food service app testing capabilities. We also conducted the integration tests from end-to-end with POS and inventory systems.

Challenges & Solutions

The main challenge was replicating the uncoordinated network conditions in the different stores. Our solution relied on network virtualization tools to simulate weak Wi-Fi and 3G connectivity. Another issue was the difficulty of customizing orders that require modifications. We created a parameterized testing framework that tested 30000 unique combinations. Cloudester made sure that the app was stable regardless of the conditions.

Results

With our strategic quality audit, our client saw an increase of 35% in order fulfillment speeds. The rate of app crashes dropped by just 0.1 percent. Customer satisfaction scores were up 18 percent. This stability enabled the client to launch 50 new locations simultaneously.

Client Feedback

“Cloudester’s detail-oriented approach to quality was exceptional. They handled 30 payment gateway scenarios flawlessly. We saw a great return on investment.”

Conclusion

Our collaboration resulted in a robust and reliable ordering application. This has directly improved customer satisfaction and increased the revenue potential. We offer the knowledge and experience for a successful app launch.

Would you like to enhance your mobile app? Call us today at [email protected] to discuss your food service app testing requirements.